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Our Staff

                                                  C&S Business Services staff

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Paula S. Benne, CSP, CTS

President/Owner

Paula purchased C&S Business Services in 1989 and continually strives to remain the employment leader in central Missouri. She has implemented several changes throughout the growth of C&S to meet the demands of what companies and hiring managers need in this ever changing employment arena.

Paula is a certified WBE and a member of NAPS, ASA, and AIMS. She is also ASA Employment Law Accreditation Certified, NAPS Certified Temporary – Staffing Specialist, CTS, and ASA Certified Staffing Professional, CSP. She has a strong commitment to continue her staffing, employment law, and business education by attending seminars and training programs. She also belongs to the Human Resource Association of Central Missouri (HRACMO), Jefferson City Chamber of Commerce where she serves as an Ambassador. She also serves on the board for the Big Brothers Big Sisters and Working Wheels 4 Working Families.

In 2011 Paula and her company won the “Best of Staffing award”, placing C&S in the top 1% of staffing companies nationally. In 2004 she was nominated as “Businesswomen of the Year”. In 2003 she was awarded the “National Leadership Award”. In 2002 was awarded “Who’s Who in Mid Missouri” and “Program of Excellence”, and in 2000 garnered the Jefferson City Chamber of Commerce “Small Business of the Year award”. Paula is also proud of her staff and company for winning the Readers’ Choice award – as “#1 Employment Service” each year since inception of the award.

Every year, Paula and her staff team up to raise money for the American Cancer Society, Big Brothers Big Sisters and Second Chance Scholarships to name a few. Paula is an active member of the New Hope Baptist Church.

Mary Heimericks

Mary Heimericks, CSP

Worker’s Comp Claims Manager

Mary started in 1994 as a temporary data entry clerk; then was hired as the receptionist. Mary is responsible for providing business and office expertise for all C&S staff/personnel; performs routine and daily office functions; manages worker’s compensation insurance claims, records and reports; maintains office inventory; prepares professional resumes; conducts criminal background searches; assists the accounting department. Service awards were presented in 1997, 1999, 2004, 2009, and 2014 for 20 years.

Mary is a Notary Public; an Honorary Member of the Jamestown FFA; and a member of St. Martin’s Catholic Church.

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Carrie Russell, CTS, CSP

Staffing Specialist

Carrie brings over 20 years of experience in the staffing industry generating, promoting, and developing relationship with clients and employees; supports the growth of the organization through continued recruitment, retention, organization and staffing client’s needs; provides training to new in house staff on policies, procedures, and software; acts as consultant to local companies on employment laws, local industry salary, and employment market changes. One of Carrie’s largest clients is the State of Missouri and has been providing office and professional staff for local state offices for over 10 years.

Carrie is certified by ASA in Employment Law and NAPS in Temporary Staffing. She’s a member of the Jefferson City Chamber and Leadership Jefferson City’s class of 2004. Carrie also participates in the March of Dimes “Blue Jeans for Babies”, American Cancer Society “Relay for Life”, and is a Youth Leader for New Hope Baptist Church.

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Darlene Norment, CSP

Accounting Director

Darlene came on board with C&S as a contract employee in 1997 after selling her partnership in Capital City Telecom. She started her own company Norment Professional Services, in July of 1989, and shortly after contracted with C&S to do payroll, accounts receivable, accounts payable and general ledger functions.

Darlene is a member of the Jefferson City Chamber of Commerce, Zonta of Jefferson City, and has been active in her Church in such rolls as parish council member, home and school association officer and as a Catholic Youth Group leader. Darlene has served as the C&S American Cancer Society’s “Relay for Life” Co-Captain and has been instrumental in organizing the annual fundraiser BBQ.

She continues her education through seminars and train courses relating to Wage and Hour Law, Child Support and Garnishments and Unemployment Compensation. Darlene received a service award from C&S in 2002, 2007 and 2012.

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Sonnett Cagle, CTS, CSP

Staffing Coordinator

Sonnett’s office and management background comes from over 25 years of experience in various offices in 4 different states; eleven of those years were in management. She also owned and operated her own business. Her confidence in her abilities offers fellow employees, job seekers and clients alike the feeling of well-being. Sonnett is ASA Employment Law Accreditation Certified, NAPS Certified Temporary – Staffing Specialist, CTS, and ASA Certified Staffing Professional, CSP. She continues her staffing education by attending seminars and training programs. In addition, she is a 2005 graduate of Leadership Jefferson City, sponsored by the Jefferson City of Chamber Commerce. In 2007, she was a one of the finalists for the Outstanding Customer Service Award presented by the Jefferson City Chamber of Commerce at the Business Showcase.

Sonnett generates, promotes and develops sales and client relations while maintaining the highest customer service standards. Sonnett fills client orders with qualified employees, including Temporary, Direct Hire and Professional.

Sonnett is a member of the Central United Church of Christ, the Jefferson City Chamber of Commerce, American Cancer Society Relay for Life, serving as Team Co-Captain for several years, and is a strong supporter of Jefferson City Jays Wrestling. Sonnett received service awards in 2004 and 2009.

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Mandy Thomas

Area Account Representative

Mandy Thomas started with C&S in 1998 and returned after a 12 year absence working as an Office Manager for Missouri Record Service, Inc. Mandy’s experience with client marketing and customer service enables C&S to stay in close contact with clients and candidates. Mandy heads local and long distance job fairs and community events. Mandy is also the C&S spokesperson attending local business events maintaining client relationships and community involvement. She works closely with the Staffing Specialists assisting with recruitment and placement of employees.

Mandy is very involved in the community. She is an active member of the Jefferson City Chamber of Commerce. She is a 2013 graduate of the Chamber’s Leadership Jefferson City. Mandy is also a member of the Jefferson City Chamber’s Young Professional Group. She is a member of the Fulton Area Chamber of Commerce, The Eastside Business Association, The Westside Business Association, and The American Staffing Association. Mandy is also an active member of Zonta of Jefferson City, chairing the Women’s Expo for the Yellow Rose Luncheon for the past three years. She is also a member of the St. Peter’s Parish in Jefferson City.

Nicole Benne

Nicole Wilson, CSP

Payroll Clerk

Nicole came aboard in 2007 working part-time throughout her college career at William Woods University where she obtained her major in Business and Human Resources. She started out with entry level jobs, assisting others in the office with their needs and filling in for the receptionist. After graduating she joined the payroll department assisting the accountant with any of her needs. Nicole is responsible for processing C&S payroll from start to finish. Nicole is responsible for: weekly collection, calculation and entry of timesheets; resolving payroll discrepancies by collecting and analyzing information; providing payroll information by answering questions and requests; maintaining payroll operations by following policies and procedures; reporting and handling needed changes.

Chelsea Niekamp

Front Office Assistant

Chelsea joined C&S in 2014 and assists with tracking benefits, payroll distribution, testing, answering phones as well as provides support to other C&S staff. She is a graduate of Blair Oaks High School and attends State Fair Community College where she is majoring in Business & Office Management. She is a member of St. Stanislaus and part of Battling for Bradley’s Brigade.

Erin Rakow

Front Desk Technician

Erin joined C&S in 2016 and has exceptional experience in assisting customer/clients entering our office. She has previous experience as a receptionist and studied Religious Education at Concordia University of Texas. She has continued her education by taking the ASA Employment Law Course and test, and attends quarterly leadership conferences.

Erin starts the hiring process by supplying applications to potential applicants; assisting in the testing and training; answering and directing telephone calls; copying, scanning and entering/updating employee records; schedules interview appointments and distributes weekly paychecks.

Erin is a member of Trinity Lutheran Church in Jefferson City, competes on numerous horse show circuits and is active in various church and community activities.

Stephanie Lehmen

Recruiter & Community Relations Coordinator

Joining C&S Business Services, Inc. in 2017, Stephanie brings with her over 20 years of marketing, sales & community relations experience. Stephanie’s experience with marketing and community relations enables C&S to maintain and build client relationships and community involvement. Stephanie represents C&S at job fairs and community events. She works closely with the other C&S staff assisting with recruitment and business development.

Stephanie is very active in many areas of the community. She is a member of the Jefferson City Area Chamber of Commerce where she serves as a Chamber Ambassador, past Ambassadors co-chair & Ambassador of the Year, Business Showcase committee & past co-chair, 2002 Leadership Jefferson City graduate & past LJC session coordinator. Stephanie serves on the Executive Board of the Council for Drug Free Youth and serves as the vice-chair of the Missouri Valley Big Brothers Big Sisters Advisory Council & past marketing committee chair and is also a school based mentor. In 2014, Stephanie was nominated for the Zonta Woman of Achievement Award. She is a member of the United Way of Central Missouri Governing Board and is a past team captain for the March of Dimes, United Way & American Cancer Society Relay for Life campaigns.

A lifelong resident of central Missouri, Stephanie resides in Jefferson City and is a member of St. Peter Parish.


1731 Southridge Dr, Suite A
Jefferson City, MO 65109
Phone: (573) 635-9295