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Tech II – Desktop Support

Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices
• Install and support a variety of PC operating systems
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level
• Serve as a technical liaison to project managers
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management to build upon or repair situations

Education and Experience Requirements –
• High school diploma or GED required
• At least one (1) year of related experience required
• Bachelor’s from accredited college or university in computer science, information technology, information security or related a related field, or four (4) years of relevant experience, or an equivalent combination of education and experience, preferred
• Basic to moderate knowledge of Microsoft Windows XP, 7 and 8 or above
• Basic knowledge of Microsoft Office suite 03, 07, 10
• Moderate knowledge of Outlook 03, 07, 10
• Basic to moderate trouble shooting skills
• Basic understanding of Networked printers
• Ability to lift up to 50 pounds
• Moderate to Advanced customer service skills
• Strong verbal and writing skills

Submit resume to [email protected]

    Pay: $19hr-$20hr

To apply for this job email your details to carrier@cs-business.com


1731 Southridge Dr, Suite A
Jefferson City, MO 65109
Phone: (573) 635-9295